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On Pineapples and Pages

17 January 2010

Post image for On Pineapples and Pages

Landing Pages, to be more specific. And pineapples? What do landing pages have to do with pineapples?

If you’re from one of the original 13 colonies it’s almost impossible to travel to any historic site and not see pineapples everywhere. From table decorations to weathervanes, carved door lintels, fence posts and furniture, pineapples became the symbol of hospitality throughout Colonial America.

A pineapple symbolizes “welcome.” It shows visitors that you’re glad they came. Which is just what you need to do when someone happens upon your website. Rather than sending them to your website’s home page, you want to give them a special greeting and show them around a bit; just as you would a first-time visitor to your home.

So exactly what is a landing page? It’s any page on your website where you send traffic to, typically for some specific purpose. In this instance it’s to introduce yourself, to make the visitor feel welcome and want to learn more about you and your establishment. To encourage them to sign up for your newsletter. And to make them want to come back.

And where would that traffic be coming from? Likely candidates might be your Twitter profile, your Facebook page, or Google Local.

To get started, create a new page on your site. If you’re using WordPress, be sure to create a new Page rather than a Post. You won’t want this showing up in your date, tag, or category archives. Be sure to give your page a meaningful title; you’ll be including this in your link.

Not sure what to write? Try this:

  • Thank them for stopping by
  • Include a brief overview of who you are and what your business is about
  • Highlight a few of your product offerings, particularly any that are unique
  • Point to two or three interesting articles on your website or blog (recipes, tutorials, etc.)
  • Explain how to sign up for your newsletter, follow you on twitter, become a fan on Facebook
  • If they came from your Twitter profile page, tell them what you tweet about and how often you tweet
  • If they came from Google Local, remind them about the coupon (you do have a coupon on your Google Local page, right?)

Don’t make it too long; you don’t want to scare them away! Since this page isn’t intended to be ‘found’ by the search engines — it won’t actually be linked from anywhere within your site — you don’t need to worry about keywords and meta descriptions.

There’s no reason to exclude your common website navigation elements; you want your visitors to be able to freely explore the rest of your site.

Once you’re happy with your page, copy the URL to your Twitter, Facebook, or Google Local profile.

NOTE: Do not use a shortened URL (bit.ly, su.pr, is.gd, etc.) in your profiles. These are typically seen as spam. Let your visitors know exactly where they’ll be going when they click on the link.

To see a Twitter landing page example, visit the BlogArtisans custom landing page by clicking on the link.

Be sure to check out the Twitter for Brick & Mortar Businesses eCourse — it's a step-by-step guide to setting up your Twitter account, getting followers, and marketing your business 140 characters at a time.

Like many terms associated with Web 2.0 (whatever that is!), you’re likely to get a different answer from each person that you ask. Here at BlogArtisans we think of social media as the collection of applications, tools and techniques that help you grow your business by building customer relationships online. As the owner of a small, customer-focused business, I’m pretty sure you’ve got the social part — building customer relationships — under control.

Yarn • Quilt • Stamping • Scrapbooking • Craft Shops

You greet your customers as they way in the door, offer them assistance, tell them about the new goodies that arrived last week and the upcoming class schedule. You invite them to your sitting area where they can work on their current project and chat with fellow crafters. Maybe even enjoy a latte or a cup of tea. You socialize and begin (or continue) to build a relationship.

Cafés • Bistros • Espresso Bars • Boutique Restaurants

You greet your customers as they walk in the door, offer them a seat, and tell them about the daily features and the scones fresh from the oven. You explain that a shot of espresso actually has less caffeine than drip coffee. You socialize and begin (or continue) to build a relationship.

Art • Artisan • Fine Craft Galleries

You greet your customers as they walk in the door, offer them your assistance, tell them about the new pieces that arrived last week and the upcoming artist’s reception. You invite them to take their time and to feel free to ask whatever questions they might have. You invite them to enjoy a latte or cup of tea. You socialize and begin (or continue) to build a relationship.

No matter what type of small business you have, the scenarios are very similar. And the goal is always the same: to have the customer or client or patron return to your establishment rather than going someplace else.

The use of media extends the notion of community beyond our physical neighborhood through the use of the internet. Why should you care?

  • Because there are potential customers out there who do not yet know that you exist.
  • Because your competition does, and is actively pursuing your customers.
  • Because the more methods you employ to build and maintain your customer relationships, the more loyal your customers will be.

Where Do I Start?

While there are dozens of sites and applications all competing for your atention, there are four key areas to focus on:

The links above will take you to articles on the particular topic. Start with one, get comfortable, and when you’re ready, add another. Sure, there are lots of others. But if you want to maximize your return on your investment (how much is your time worth?), concentrate on these four and start reaping the benefits of building customer relationships online.

Have questions? We’d love to hear from you. You can fill out the contact form or email me directly at mary (at) blogartisans (dot) com.

Be sure to check out the Twitter for Brick & Mortar Businesses eCourse — it's a step-by-step guide to setting up your Twitter account, getting followers, and marketing your business 140 characters at a time.

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This is a quick and easy promotional idea — one you can take advantage of as often as you’d like!

What you’ll need:

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